It arrived with the back plastic part of the chair broken. The only issue I had was the left arm chair was stuck in the lowest setting. Also beware of the hefty restocking fees of $150. I send an email to ask them if they can adjust to the new price. OUR MISTAKE. Their customer service team was stauch without offerring any help. Report to your state comsumer agency and along with your credit card company for failing to act. I emailed to cancel my order and would not do business nor recommend anyone to this company. Ordering from this company is a gamble that you'll ever actually receive your items, and if you do, it'll probably be next quarter. I was so impressed with their willingness to overcome external problems to make sure I had my needs met. More Madison Seating Complaints & Reviews. Read real customer ratings and reviews or write your own. Madison Seating's customer service has been consistent, timely, and reliable since I first ordered a chair (Steelcase Leap) from them. Join the 132,685 Madison Seating customers who have purchased and are enjoying their Aeron chair. But then they swiftly wrote to me, reneging on this promise, saying they won't expedite delivery... or do anything else as a make-good. Read 1 customer review of the Madison Seating www.madisonseating.com & compare with other Online Home Furnishing Shops at Review Centre Consumers satisfied with Madisonseating most frequently mention customer service, new chair and steelcase leap. Regards Calling does not work. We offered to pick up the chair at our expense and issue a full refund as we are now sold out of the blue Aeron chair. Once you buy, YOU KEEP. I end up ordering from Officelogix for $50 cheaper and it is a fully loaded chair I wanted. I cannot in good conscience recommend doing business with an organization that makes a written promise to a repeat customer twice, and then breaches that agreement and denies any further responsibility. I wish I had done some research before buying from them. 50 aanbiedingMadison SeatingJanuari2021 . The warranty we offer covers any mechanical issues that may arise during normal use of the product, Gain trust and grow your business with customer reviews, To find more information about reviews and trust on Sitejabber.com please visit. Our Trustpilot account has been hacked with illegitimate reviews like this one. They set expectations about the delivery and were meeting them, keeping me informed about the progress of the shipment. As with all our open box chairs, this chair is covered by our 100% satisfaction guarantee . Shipping damage but customer service came through! We use cookies for analytics, personalization, and ads. Thank you for your interest in our products and services. After 1 week of obsessively seeking out a great deal on Steelcase Leap V2 via Craigslist, FB Market Place, every store, Amazon, YouTube video, Reddit Review, Consumer Affairs, BBB and all of the resellers Madison Seating had decent feedback from customers so I went with it. Nor are their "sale" prices astoundingly better than other sellers, at least not enough to justify the leap of faith necessary to count on them to follow through. That is not a service any online company offers. We opted to get another color, which was shipped promptly, even with expected Covid delays that all retailers are facing. I am delighted with communication. Service 51. Do not order from here Do not order from here. 2 Madison Seating reviews. I ordered a Steelcase Leap v2 chair from MadisonSeating on eBay just after Christmas. 443 reviews for Madison Seating, rated 3.36 stars. Once I ordered, I was updated regularly by email. Madison Seating. Their specialty is understanding the needs of their customers and satisfying those needs while staying within their customer's budget. Read honest and unbiased product reviews from our users. The chair was well packaged, but arrived with a minor/medium defect that I suspect happened in shipping. But when the shipper broke my chairs and I told Madison, they had a solution for me within one business day. PLEASE READ IF YOU PLAN TO MAKE A PURCHASE. We changed the delivery date when my son was going to be out of town. Loving our new Leap Chair from Madison Seating!!! After my initial order, the color I ordered my chair was not going to be released till the end of the month. Help you with all problems around your cars. Ordered over 3 months ago with no update. help! We ordered the Leap chair from Madison Seating and unfortunately is came to us broken. Buyer beware. It has been a pleasure dealing with Madison Seating, I have purchased two Steelcase Leap chairs from them. Very grateful. !We ordered the Leap chair from Madison…, Unable to deliver in reasonable time (3.5 months and waiting). And, I have bought two other chairs from Madison over the last 4-5 years, with good experiences both times. Sort Reviews By: Brenda J. I have followed up with the company now 3 times and each time, there is no apology. It's been almost 2 months and not shipped. Very disappointed with my purchase. We look forward to fulfilling all your office chair needs. We carry popular brands including Herman Miller, Steelcase and other top quality manufacturers. Review: Madison Seating sells [redacted] chairs on itswebsite; It allows customers to pay extra for “leather” armrests (See: [redacted]),but delivers armrests that aren’t real leather and that fall apart quickly. It is now January 17. We back our products 100%. Instead, just another date in the future that they expect to ship and then that date passes without shipment. I am OK with paying the return shipping cost but definitely do not want to be forced to order again from the dishonest site. 888-704-3435. We ordered the Leap Chair V2 by Steelcase. The chair was purchased online and delivered to my apartment in New York City, two weeks later. Horrible customer service. Business Profile. Not a perfect experience but made right by Madisonseating. The first order was processed successfully with the payment you provided and shipped in a timely manner. This review is completely false. rude customer service. The bottom of the seat is already touching metal frame of the chair - so instead of nice cushion the front on my legs are sitting on top of hard metal. They have good decent discounts also. The chair was purchased as "open item", however not only I can see that it was used (marks, scratches, typical stains from day to day usage) but also some things are already not working properly. I do not consider this company ethical, trustworthy or responsible. Annie from their customer support team did a great job communicating and providing a resolution. i don't believe i will accept it. Thank You Madison Seating, I will be doing business with them again. I explained that the chairs were stained and damaged and I would not keep them if for free.I was then notified that I would be charged for return shipping.I explained that fraud is actually illegal and that they would charge for shipping could not possibly make sense to them and have since filed a complain with the FTC and was refunded by my credit card company after providing Madison Seating's emails and photos. To be clear, I have the purchase receipt and email trail to support the story of my incredibly poor experience with Madison Seating. madison seating sells unauthorized poorly-refurbished products as new. It shipped the next day and arrived in under a week. At Madison Seating they pride themselves on providing the right product for the right customer. They quickly replied that they don't lower the price (obviously a lie). I contacted their customer service by email, they answered me immediately. The "Open Box Specials" featured on our website are a great way to save money on the best selling chairs on the market today. Well, here we are, reached back out, and was now told up to an additional 3 weeks. Bravo. Madison Square Garden, New York City: Address, Phone Number, Madison Square Garden Reviews: 4.5/5 If a customer is indeed legitimate and not looking to commit online fraud, they would have rectified the situation with the credit card and simply placed a new order online. This company ship me the wrong and damaged product and try to force you to keep it by refuse to provide a return label. Learn how to stay safe during COVID-19 in our new guide: Home Decor, Write a Review. They advertised the item listing price of 1069. | Read 161-180 Reviews out of 334 The bad news was that the chair arrived with a cracked frame, disappointing after waiting quite a while for a Covid-caused delay in shipping. Ordered and in stock item, no communication as to delays, then outright canceled because I complained. At that time, you were told the delivery time frame would be around 10-14 business days. Madison Seating Steelcase products are NOT new. Everyone is so nice and friendly. It appears you may have gotten confused by your own purchases. Worst customer service ever, save yourself the time and buy your chair somewhere else! Madison Seating Kortingscode & Promotiecode Januari 2021 PopulairMadison Seating Nu aanbieden: Bespaar tot 90% op uitverkoopartikelen. There are reviews about this issue going well before Covid-19 restrictions. This would pressure more customers into keep the inferior chair they did not ordered. The product arrived damage and I refused to pay to ship the product back out of pocket expense. Furniture Stores. Mistakes happen. My suggestion to you: find another online seller for your business furniture needs. One reason Herman Miller is taking the unusual step of broadcasting its legal battle with Madison Seating is because the company is owned by Levi … Kalyan. We purchased a chair with the code ending in 'ASX BK LTHR'. When I called they said the photo was for "stock purposes only". Absolutely ridiculous customer service. So I finally cancelled my order today. The guarantee is simple, if for any reason , within thirty days of receipt, you are not completely satisfied with your chair, you can return it to us for a refund . They literally replied and threaten that: if I choose to return for this reason, they will put me into the blacklist and never sell me anything in the future!!!! That is why the price is heavily discounted from the retail value of $1000 + to the sale price of $400+. You will only be charged prior to the shipment.Warm regards, AnnieCustomer ServiceSent 11/24Dear Valued Customer,We have had some delays due to the Corona Virus outbreak, as our website indicates.We hope you and your family are staying safe during this crisis.This order is scheduled to be shipped out by Early/Mid December. Hello, madison s. of madison seating. We have a 99.9% positive rating on eBay and Amazon, where we offer our open box specials as well. Hi Joyce, I ordered a chair with upgraded casters that were advertised on their website as "Deep carpet". Products used:Aeron Chair by Herman Miller - Highly Adjustable - Posture Fit - Carbon The merchandise is in perfect working condition. The order is now cancelled. Looks so ugly..So I reached the customer service right away to pick it up and send me a new one or refund it back.The service support agreed to send a new chair after I send them photos and I am glad with there support. Never received a refund or replacement. Cant wait been siting on a cheap ikea chair for years so this is a huge upgrade. Never received a refund or replacement. Madisonseating ranks 41st among Furniture sites. madisonseating.com Visit this website madisonseating.com. Please explainI keep receiving conflicting information from your company.Today: 2/9/21Hi Bob,We are sold out of the Executive Model Aeron chair with no restock date just yet.We do have the same chair for a lower cost in an all black version.Will this work for you?EmmaExamples: Sent 12/28Dear Valued Customer,Due to Covid-19 we are experiencing some delays on certain items.The Aeron chair you selected has a release date of Mid/Late January.We do have the same chair in all black available for an immediate release.Are you flexible on the color selection?Otherwise, we will keep you priority listed for the original selection. We are so confident that our prices are currently the lowest on the internet we are willing to not only match but beat anyone selling these item(s) at a lower cost.